At MyCloudInbox, we take privacy seriously and want you to understand how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use our website, free email service, newsletters, and related services.
MyCloudInbox operates from New Zealand, and this Privacy Policy is intended to reflect the privacy requirements that apply to our services, including the Privacy Act 2020 and the Information Privacy Principles (IPPs).
1. About This Privacy Policy
This Privacy Policy applies to personal information we collect when you access or use the MyCloudInbox website, create or use an email account, subscribe to our newsletters, contact us, or otherwise interact with our Service.
In this policy, “we”, “us”, and “our” refer to MyCloudInbox.
We aim to handle personal information responsibly and explain our practices clearly.
2. Information We May Collect
The information we collect can vary depending on how you use MyCloudInbox. It may include:
- Account details, such as your name, email address, date of birth, and account login information.
- Contact details, such as a recovery email address or phone number if you choose to provide them.
- Newsletter details, including your email address and preferences when you subscribe to a newsletter.
- Usage information, such as how you use our website and Service, the features you access, and your interactions with newsletters.
- Technical information, including your IP address, browser, operating system, device details, and relevant technical or diagnostic information.
- Support information, including information you provide when contacting us or asking for assistance.
- Cookie information, gathered through cookies and related technologies, as outlined in the Cookies and Analytics section of this Privacy Policy.
We do not normally require sensitive personal information. Please avoid sending sensitive information to us unless it is reasonably necessary for your enquiry or request.
3. How We Collect Information
We may collect personal information when you:
- create or manage a MyCloudInbox account;
- subscribe to a newsletter;
- use our email service;
- contact us or request support;
- update your account or communication preferences; or
- interact with our website or Service in other ways.
Some technical and usage information may also be collected automatically when you use our website or Service, including through cookies and similar technologies.
Where permitted by law, we may receive information from other sources when it is reasonably necessary to provide, maintain, secure, or improve the Service.
4. How We Use Personal Information
We use personal information where reasonably necessary to operate, maintain, secure, and improve MyCloudInbox.
Depending on how you use the Service, we may use your information to:
- set up and manage your account;
- provide and support your free email account;
- deliver the newsletters and updates you have chosen to receive;
- remember your settings and preferences;
- understand how people use our website and Service;
- improve the usability, performance, and features of the Service;
- respond to questions and provide support;
- help protect accounts, systems, and users;
- identify and address fraud, abuse, spam, security issues, and unlawful activity;
- send important account, security, or service-related communications;
- send promotional messages where you have agreed to receive them or where permitted by law;
- meet our legal and regulatory responsibilities; and
- enforce our Terms and Conditions.
We aim to collect and use information that is reasonably necessary for these purposes.
5. Newsletters and Marketing Communications
If you subscribe to a MyCloudInbox newsletter, we use your details to send the newsletters and updates you have signed up to receive.
You can unsubscribe from optional newsletters or marketing emails at any time. Each relevant email will include an unsubscribe option, or you can contact us directly.
Unsubscribing from marketing communications will not stop essential messages relating to your account, security, or the operation of the Service.
6. News Content and Third-Party Sources
MyCloudInbox may provide selected news headlines, summaries, updates, and links to help you stay informed.
MyCloudInbox is not the original publisher or direct provider of the news displayed on this website. News content and information may be sourced from the respective publishers and sources.
When you follow a link to an external publisher or news website, that website may collect and use information about you according to its own privacy policy. We recommend reviewing the privacy practices of any third-party website you choose to visit.
7. Sharing Personal Information
We do not sell or trade your personal information with third parties.
We may disclose personal information where reasonably necessary to provide and support MyCloudInbox, including in the following circumstances:
- Service providers: We may work with providers that assist with hosting, email delivery, website operations, analytics, security, customer support, and other services needed to operate the platform.
- Legal requirements: We may disclose information where required or authorised by law, a court order, or another lawful request.
- Security and protection: Information may be disclosed where reasonably necessary to investigate or prevent fraud, abuse, security incidents, or unlawful activity.
- Business transactions: Personal information may be involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction.
- With your permission: We may share information where you have given us permission to do so.
Where we use third parties to handle personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security measures are in place.
8. Cookies and Analytics
MyCloudInbox uses cookies and similar technologies to help the website function, remember preferences, understand how the Service is used, and improve the overall experience.
We may use analytics services provided by trusted third-party providers, such as Google Analytics, to understand website and Service usage. These providers may use cookies or similar technologies to collect information about how the website is used.
We do not use cookies to sell your personal information or to provide your personal information to third parties for their own advertising purposes.
Most browsers allow you to control, block, or delete cookies through their settings. Disabling some cookies may affect how certain parts of the Service operate.
9. How We Protect Personal Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
We use appropriate security measures to help keep your information safe, including controls over access, account authentication, encryption, system monitoring, and other technical and organisational safeguards where appropriate.
We review our security practices from time to time and make improvements where reasonably necessary.
No internet-based service or electronic storage system can be completely secure. While we take reasonable precautions, we cannot guarantee that information will be protected against every possible security risk.
10. Overseas Disclosure
Some providers we use may operate or store information outside New Zealand.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
Depending on the services you use, your information may therefore be processed or stored in countries outside New Zealand.
11. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, meeting legal obligations, resolving disputes, maintaining security, and enforcing our agreements.
When information is no longer needed, we take reasonable steps to securely delete or de-identify it where appropriate.
12. Accessing and Correcting Your Information
You can contact us to ask for access to personal information we hold about you.
If you believe information we hold is inaccurate, incomplete, out of date, irrelevant, or misleading, you can also ask us to correct it.
We will handle access and correction requests in accordance with applicable New Zealand privacy requirements.
To make a request, please contact us using the details provided in the Contact Us section.
13. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us and explain your concern.
We will consider your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may have further rights or options under applicable New Zealand privacy law, including the option to contact the Office of the Privacy Commissioner.
14. Children's Privacy
MyCloudInbox is intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under 18 without verified consent from a parent or legal guardian.
If we learn that we collected information belonging to someone under 18 without appropriate consent, we will review the matter and take suitable steps to remove it where necessary.
If you believe that someone under 18 has provided personal information to us without the appropriate consent, please contact us so we can look into the matter.
15. Opting Out of Direct Marketing
Marketing emails from MyCloudInbox are optional. If you have signed up for a newsletter or promotional message, you can stop receiving these communications whenever you wish.
To unsubscribe, simply select the unsubscribe link included in the email or get in touch with us directly.
Opting out of marketing messages will not stop important emails relating to your account or use of the Service. These can include security notices, account messages, password information, and essential service updates.
If you receive more than one type of newsletter or promotional email, you may need to update your preference for each subscription separately.
Where available, you can also adjust your communication preferences in your account settings.
If you need help changing your preferences or unsubscribing, please contact us using the contact details provided on our website.
16. Your Privacy Choices
MyCloudInbox gives you options to manage your account and communication settings. Depending on the features you use, these may include:
- keeping your account details up to date;
- selecting the newsletters and communications you wish to receive;
- unsubscribing from promotional emails when you no longer want them;
- adjusting cookie settings through your browser; and
- requesting access to or correcting the personal information we hold about you.
Some information is necessary for us to provide and secure your account and operate the Service, so certain communications and processing may not be optional.
17. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our Service, the way we handle information, or applicable legal requirements.
We encourage you to review this page so you remain familiar with how we handle personal information.
18. Contact Us
For questions about this Privacy Policy, requests concerning your personal information, or any privacy-related concerns, please get in touch with us.
MyCloudInbox
Email: info@mycloudinbox.com